Refund policy

Cartin’ Return and Refund Policy

We want you to love your Cartin’ apparel. Please review the product description, available colors, and sizing information carefully before ordering, as every item is made especially for you.

Made-to-order merchandise

Cartin’ apparel is printed on demand after an order is placed. Because each item is made to order, we cannot accept returns or exchanges for:

Ordering the wrong size or color
A change of mind
Buyer’s remorse
Normal variations in garment-dyed color, texture, or appearance

Please review the size guide before completing your purchase.

Damaged, defective, misprinted, or incorrect items

Contact us within 30 days of delivery if your order arrives damaged, defective, misprinted, or contains an incorrect item, size, color, or design because of a fulfillment error.

Please include:

Your order number
A brief description of the problem
Clear photographs showing the entire item
Close-up photographs showing the specific issue

After the issue is reviewed and approved, we will provide a replacement or refund at no additional cost.

Please contact us before returning or mailing an item. Damaged or defective merchandise usually does not need to be returned unless we specifically request it.

Lost packages

If your package has not arrived, contact us no later than 30 days after the estimated delivery date.

We may ask you to:

Confirm the delivery address
Check around the delivery location
Contact the shipping carrier or local post office
Provide additional information needed to investigate the shipment

When a package is confirmed lost and the claim is approved, we will provide an appropriate replacement or refund.

Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate delivery address during checkout.

Additional production, replacement, or shipping charges may apply when an order is returned, delayed, or lost because the customer entered an incorrect or incomplete address.

Cancellations and order changes

Changes and cancellations are only possible before production begins. Once an order has entered production, it cannot be changed or canceled.

Refunds

Approved refunds are issued to the original payment method. The time required for a refund to appear depends on the customer’s bank or payment provider.